Step Into Service

Carrying the Message — Together with Tri-District Intergroup

Together, we ensure the hand of AA is always there.

Whether it’s answering phones, offering a ride, or guiding someone to their first meeting — every act of service through the Central Office helps carry the message to the still-suffering alcoholic. This is where Twelfth Step work becomes real, and where your experience can make a difference.

“Whenever anyone, anywhere reaches out for help, we want the hand of AA to be there. And for that: We are responsible.”

What We Do

The Tri-District Intergroup Central Office serves as a vital connection point for the Greater Pensacola Area AA community. We:

  • Answer calls with compassion and care — whether it’s someone seeking help for themselves or a loved one
  • Share meeting information across Districts 13, 21, and 22
  • Provide guidance and support to those new to AA
  • Maintain and distribute AA-approved literature, chips, medallions, and pamphlets to groups and the public
  • Help carry the message of hope and recovery in our local fellowship

For many, this office is their very first contact with AA — and we strive to make that first impression welcoming and helpful.

Why Volunteer?

Volunteering at Central Office is a form of 12th Step service. You may be the first voice an alcoholic hears when they reach out for help. You’ll be offering hope, guidance, and a listening ear — and often planting the seed of recovery.

It’s an incredibly rewarding way to give back to the fellowship that gave us so much.

What’s the Commitment?

Don’t worry — commitment doesn’t mean overwhelming. Here’s what a typical service shift looks like:

Night Watch Volunteers (Most Needed)

  • One day per month (weekend volunteers cover from Friday 5:00 pm through Monday 9:00 am)
  • Weeknight shifts run from 5:00 pm (when the office closes) until 9:00 am the next morning
  • Calls typically range from 0 to 3–4 per shift, often in the early evening, and are usually from people looking for a meeting
  • Minimum sobriety requirement: 1 year

Office Volunteers

  • Usually 2–3 afternoons per month, often on alternate weeks (ex: every other Tuesday)
  • Shifts are 3 hours, from 2:00 pm – 5:00 pm
  • Responsibilities include answering phones, responding to inquiries, making sales, writing receipts, and closing the office at 5:00 pm
  • Minimum sobriety requirement: 1 year

When the office can’t be staffed, we must close — and those reaching out are left without support. We need your help to keep the hand of AA available.

Other Ways to Serve

Not ready for a phone shift? There are many other ways to be of service through Central Office:

  • Return calls to alcoholics looking for support
  • Provide rides to meetings for newcomers
  • Join our speaker list (for inside or outside AA)
  • Take AA meetings into treatment facilities or institutions
  • Become a Faithful Fiver and support the office with a $5 monthly contribution

How to Get Involved

Download and complete the volunteer form below, then return it to the Central Office or give it to your Intergroup Rep, DCM, or Home Group secretary.

Thank you for helping us carry the message. Together, we can ensure the hand of AA is always there when it’s needed most.

InterGroupVolunteerRequestDownload Form